Privacy policy

BrickHero operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). BrickHero is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details: including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information: including credit card, debit card, payment confirmations, and other payment details.

  • Account information: including your username, password, security questions, and settings.

  • Transaction information: including the items you view, put in your cart, or purchase, and your past transactions.

  • Device and Usage information: including information about your device, browser, IP address, and how you navigate the Services.

How We Use Your Personal Information

  • Provide and Improve Services: We use your data to process payments, fulfill orders, arrange shipping for your building kits, and create a customized shopping experience.

  • Marketing and Advertising: We may use your information to send promotional communications or show advertisements for products based on your activity.

  • Security and Fraud Prevention: We use your information to authenticate your account and detect or investigate fraudulent or malicious activity.

  • Communicating with You: We use your information to provide customer support and maintain our business relationship.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services to provide and improve the platform. Information you submit will be transmitted to and shared with Shopify to fulfill orders and support enhanced business features. You can learn more by visiting the Shopify Consumer Privacy Policy.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children. If you are a parent or guardian and believe your child has provided us with data, please contact us for its deletion.

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, or correct the personal information we hold about you. You may opt out of promotional emails at any time by using the "unsubscribe" link.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Email: team@brickhero.shop

Phone: +44 7455 683340

Physical Address: Office 8, 30 St Mary Axe, London, EC3A 8BF, United Kingdom